Get Help
How to get help
If you need help from our foodbank there are a few simple steps to follow.
If you cannot afford to buy food for yourself and/or your family, here are a few simple steps to follow.
We partner with local Referral Agencies, who are best placed to assess your situation and offer help. Agencies we work with include Citizens Advice, Housing Support Teams, Schools / Children’s Centres, Health Visitors, Social Services and Support Workers, Churches and some local charities.
1. Get in touch with us.
If you email our foodbank we can talk through your situation and put you in touch with a local Partner Referral Agency who will assess your situation and refer you to receive a parcel of food and toiletries, which will cover at least three days of meals.
2. Arrange a visit to, or a telephone call with the Referral Agency.
They will discuss your situation with you and supply you with a foodbank voucher where appropriate.
If you can’t afford food, you can call 0808 278 7823 or 0808 278 7936 (freephone) to speak to a trained and independent Citizens Advice agent (Monday to Friday, 10am to 4pm). Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly.
3. Bring your foodbank voucher to your nearest foodbank centre.
You can find a list of our local centres and opening times here. When you arrive, you will be welcomed with the offer of a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food and toiletries. We’ll also help to support you in any other ways that we can, with a non-judgemental listing ear.
4. We’re here to help. Are you struggling…?
Our Community Connector Team would love to meet with you and guide you to get expert help and support. Click here for more information. Community Connector
If you have any further questions our FAQ’s page may help, or feel free to give us a call.