From referral to support: how people access help when money runs out

For many people, turning to a food bank is not something they ever expected to do. But when money runs out – because of rising living costs, an unexpected bill, delayed wages, or changes to benefits – support is available, and no one has to face it alone.

How referrals work

Access to the food bank is usually through a referral. This helps ensure people receive the right level of support at the right time. Referrals can be made by a wide range of professionals and organisations, including:

• GP surgeries and health professionals

• Schools and colleges

• Local councils and housing teams

• Jobcentres

• Advice services and charities

These partners understand the pressures people face and can help identify when someone needs extra support.

What happens next

Once a referral is made, individuals or families are directed to their nearest food bank centre. There, they are welcomed by trained volunteers who offer a food parcel designed to support people for several days, based on household size and dietary needs, where possible.

Volunteers understand that asking for help can feel difficult. Every visit is handled with dignity, kindness, and respect.

More than food

Food is often only part of the challenge. Many food banks also offer or signpost to additional support, such as:

• Debt and money advice

• Help with benefits and form-filling

• Support with housing or fuel costs

• Local services offering longer-term help

This approach helps address the reasons someone may need a food bank, not just the immediate crisis.

Asking for help is okay

Needing support can happen to anyone. Ill health, redundancy, family changes, or rising bills can quickly place households under pressure. Reaching out for help is a positive step, and early support can prevent problems from becoming more serious.

We’re here for our community

If you’re struggling right now, or know someone who is, please remember that support is available. Local professionals can help with a referral, and our volunteers are here to listen and help in a safe, welcoming environment.

Together, as a community, we can make sure no one faces hardship alone.

For more information on how to get help, visit here: https://hart.foodbank.org.uk/get-help/how-to-get-help/

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